Internet security: The program doesn't run

If you cannot see the website on the same computer it may be due to your internet connection or ISP's DNS service. Use a wifi hotspot from your phone and run the program again.

If you are able to reach in a web browser on the same computer the problem is likely at our end, which is very rare.
Contact the email below, or if urgent phone the Thailand number on the contacts page, for assistance.
The USB key security has been completely reliable as far as we're aware.

Return to the Support page

Email with any questions.
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