Contact firstname.lastname@example.org or your sales representative for any installation help that isn't answered on this page. When the program is running there is a manual in the Help menu.
Biofield Viewer doesn't appear to run
A Sentinel key not found message box may be underneath other windows on the desktop. Click Ok on it, insert the key, and run the program again, for example with the Biofield Viewer link on the desktop.
Sentinel Key not found
Click Ok on the message, insert the key, and run the program again, for example with the Biofield Viewer link on the desktop.
This is a Windows PC program and also runs in a Windows installation on an Apple Mac. It runs in an ordinary window within the Mac desktop. First install Windows on the Mac, for example using Parallels Desktop. There are instructions on their site. Within the Windows window download and install the program.
Norton removes the program
No video appears
There may be another instance of Biofield Viewer or another application using the webcam. Close all applications and run Biofield Viewer again.
DirectX and the d3dx9_41.dll library
A d3dx9_41.dll error means DirectX version 9 is not installed. The application installer should install it, but in some instances you may need to run the Microsoft web installer. Go to https://support.microsoft.com/en-us/kb/179113 and follow the link lower down on the page to 'DirectX End-User Runtime Web Installer'.